Five Star Elite Car Service – Terms & Conditions
In order to provide the highest level of service for our valued customers, it is strongly suggested that you read our reservation policy prior to making all reservations. Please feel free to print this page for future reference.
Pickup At The Airport:
Your driver will coordinate with you via cell phone where you will be picked up. If you do not see your driver, please call the phone number provided to you. Please do not leave under the assumption that your driver is not there. By not leaving, you will avoid being charged a no-show fee!
Pickup At Home Or Office:
Once you choose a pickup time, you are expected to be ready at that time. There is a 10 minute grace period. If the customer is not in the car within the grace period, a waiting fee of $1.00 per minute will apply.
Cancellations & Modifications:
All reservations may be canceled at least 24 hours prior to reservation time. If reservations are not canceled within this grace period, a late cancellation fee will apply at 50% of the total fare, plus tax. If a customer is a no-show for pickup, a no-show fee will apply at 50% of the total fare, plus tax.
Modifications to an existing reservation must be made at least 24 hours in advance. Five Star Elite Car Service reserves the right to color and size modification of vehicles due to extreme mechanical or technical difficulties that may occur. Vehicles are restricted to the specified number of passengers only. The customer is liable for any damages done to the interior of the vehicle. Clean up fees will be priced accordingly.
Additional Charges
The following additional charges will apply for airport transfers:
- $10 extra baggage fee if luggage exceeds trunk capacity
- $35 for all holiday reservations
- $60 per hour waiting charge on all flights delayed beyond 1 hour, or $1 per minute
Waiting Charges
Five Star Elite’s Long Island Car Service will monitor flights, and only dispatch once we receive a final ETA. Beyond that, we will allow 1 extra hour of additional free waiting time before charges begin. Charges will begin 1 hour after plane lands.