Five Star Elite's Long Island Car Service - Terms & Conditions

In order to provide the highest level of service for our valued customers, it is strongly suggested that you review our reservation policy prior to making all reservations. Please feel free to print this page for future reference.

Pick Up At The Airport

Your driver will coordinate with you via cell phone where you will be picked up. If you do not see your driver, please call the number provided to you. Please do not leave under the assumption that your driver is not there. By not leaving, you will avoid being charged a no show fee!

Pick Up At Home Or Office

Once you choose a pick up time you are expected to be ready at that time. There is a 10 min grace period. If customer is not in the car within the grace period, a waiting fee of $1.00 per minute will apply.

Cancellations & Modifications

All reservations may be cancelled prior to 24 hours of reservation time. If reservations are not cancelled within this grace period, a late cancellation fee will apply at 50% percent of total fare, plus tax. If customer is a no show for pick up -- a no show fee will apply at 50% of total fare plus tax.

Modifications to an existing reservation must be made 24 hours in advance. Five Star Elite's Long Island Car Service reserves the right to color and size modification of vehicles due to extreme mechanical or technical difficulties that may occur. Vehicles are restricted to the specified number of passengers only. Customer is liable for any damages done to the interior of the vehicle. Clean up fees will be priced accordingly.

Additional Charges

The following additional charges will apply for airport transfers:

• $10 Extra baggage fee if luggage exceeds trunk capacity
• $35 for all holiday reservations
• $60 per hour waiting charge on all delayed flights beyond 1 hour or $1 per minute

Waiting Charges

We monitor flights and only dispatch once we have received a final ETA. Beyond that, we will allow an extra hour of additional free waiting time before charges begin. Charges will begin 1 hour after plane lands.

For The Best and Most Reliable Car Service Long Island Has to Offer, Call Five Star Elite Today!